1 |
Terwujudnya peningkatan kepuasan pelanggan |
Indeks kepuasan pasien |
|
0.00 |
0.00 |
100 |
0.00 |
0.00 |
100 |
3.70 |
3.40 |
92 |
0.00 |
0.00 |
100 |
0.00 |
0.00 |
100 |
3.70 |
3.60 |
97 |
0.00 |
0.00 |
100 |
0.00 |
0.00 |
100 |
3.70 |
3.56 |
96 |
0.00 |
0.00 |
100 |
0.00 |
0.00 |
100 |
3.70 |
3.48 |
94 |
Indeks |
2 |
Terwujudnya peningkatan kepuasan pelanggan |
Indeks kepuasan staf |
|
0.00 |
0.00 |
100 |
0.00 |
0.00 |
100 |
0.00 |
0.00 |
100 |
0.00 |
0.00 |
100 |
0.00 |
0.00 |
100 |
3.70 |
3.40 |
92 |
0.00 |
0.00 |
100 |
0.00 |
0.00 |
100 |
3.70 |
0.00 |
100 |
0.00 |
0.00 |
100 |
0.00 |
0.00 |
100 |
3.70 |
3.25 |
88 |
Indeks |
3 |
Terwujudnya pelayanan unggulan paripurna |
% unit dengan kinerja excellent |
|
0.00 |
0.00 |
100 |
0.00 |
0.00 |
100 |
70.00 |
64.71 |
92 |
0.00 |
0.00 |
100 |
0.00 |
0.00 |
100 |
70.00 |
68.42 |
98 |
0.00 |
0.00 |
100 |
0.00 |
0.00 |
100 |
70.00 |
56.52 |
81 |
0.00 |
0.00 |
100 |
0.00 |
0.00 |
100 |
70.00 |
61.70 |
88 |
Persentase |
4 |
Terwujudnya focus pelayanan unggulan yang prospektif |
Jumlah unit layanan unggulan dengan kinerja baik |
|
0.00 |
0.00 |
100 |
0.00 |
0.00 |
100 |
0.00 |
0.00 |
100 |
0.00 |
0.00 |
100 |
0.00 |
0.00 |
100 |
0.00 |
0.00 |
100 |
0.00 |
0.00 |
100 |
0.00 |
0.00 |
100 |
0.00 |
0.00 |
100 |
0.00 |
0.00 |
100 |
0.00 |
0.00 |
100 |
2.00 |
1.00 |
50 |
|
5 |
Terwujudnya perbaikan kualitas layanan |
% kepatuhan penggunaan fornas |
|
90.00 |
85.34 |
95 |
90.00 |
84.57 |
94 |
90.00 |
86.16 |
96 |
90.00 |
86.33 |
96 |
90.00 |
86.30 |
96 |
90.00 |
87.60 |
97 |
90.00 |
86.44 |
96 |
90.00 |
86.86 |
97 |
90.00 |
87.00 |
97 |
90.00 |
86.99 |
97 |
90.00 |
86.66 |
96 |
90.00 |
86.83 |
96 |
Persentase |
6 |
Terwujudnya perbaikan kualitas layanan |
Pengembalian rekam medik lengkap 1x 24 jam |
|
90.00 |
57.14 |
63 |
90.00 |
65.51 |
73 |
90.00 |
72.16 |
80 |
90.00 |
74.11 |
82 |
90.00 |
74.28 |
83 |
90.00 |
75.32 |
84 |
90.00 |
75.00 |
83 |
90.00 |
83.44 |
93 |
90.00 |
77.50 |
86 |
90.00 |
80.30 |
89 |
90.00 |
86.96 |
97 |
90.00 |
87.42 |
97 |
Persentase |
7 |
Terwujudnya perbaikan kualitas layanan |
Waktu tunggu operasi elektif |
|
100.00 |
104.17 |
104 |
100.00 |
116.67 |
117 |
100.00 |
116.67 |
117 |
100.00 |
141.67 |
142 |
100.00 |
120.83 |
121 |
100.00 |
120.83 |
121 |
100.00 |
125.00 |
125 |
100.00 |
120.83 |
121 |
100.00 |
120.83 |
121 |
100.00 |
18.00 |
18 |
100.00 |
19.00 |
19 |
100.00 |
100.13 |
100 |
|
8 |
Terwujudnya paket layanan variatif |
Pertumbuhan MCU |
|
0.00 |
0.00 |
100 |
0.00 |
0.00 |
100 |
0.00 |
0.00 |
100 |
0.00 |
0.00 |
100 |
0.00 |
0.00 |
100 |
0.00 |
0.00 |
100 |
0.00 |
0.00 |
100 |
0.00 |
0.00 |
100 |
0.00 |
0.00 |
100 |
0.00 |
0.00 |
100 |
0.00 |
0.00 |
100 |
1.00 |
1534.15 |
153415 |
Persentase |
9 |
Terwujudnya perbaikan proses bisnis |
% ketepatan waktu layanan |
|
0.00 |
0.00 |
100 |
0.00 |
0.00 |
100 |
78.00 |
83.33 |
107 |
0.00 |
0.00 |
100 |
0.00 |
0.00 |
100 |
78.00 |
83.33 |
107 |
0.00 |
0.00 |
100 |
0.00 |
0.00 |
100 |
78.00 |
83.33 |
107 |
0.00 |
0.00 |
100 |
0.00 |
0.00 |
100 |
78.00 |
66.67 |
85 |
Persentase |
10 |
Terwujudnya penyempurnaan sistem manajemen |
Jumlah penyempurnaan prosedur pada level korporat yang terimplementasikan |
|
0.00 |
0.00 |
100 |
0.00 |
0.00 |
100 |
0.00 |
0.00 |
100 |
0.00 |
0.00 |
100 |
0.00 |
0.00 |
100 |
0.00 |
0.00 |
100 |
0.00 |
0.00 |
100 |
0.00 |
0.00 |
100 |
0.00 |
0.00 |
100 |
0.00 |
0.00 |
100 |
0.00 |
0.00 |
100 |
3.00 |
3.00 |
100 |
|
11 |
Terwujudnya budaya kerja dan kinerja |
% staf dengan kinerja excellent |
|
0.00 |
0.00 |
100 |
0.00 |
0.00 |
100 |
0.00 |
0.00 |
100 |
0.00 |
0.00 |
100 |
0.00 |
0.00 |
100 |
0.00 |
0.00 |
100 |
0.00 |
0.00 |
100 |
0.00 |
0.00 |
100 |
0.00 |
0.00 |
100 |
0.00 |
0.00 |
100 |
0.00 |
0.00 |
100 |
4.00 |
12.00 |
300 |
Persentase |
12 |
Terimplementasinya clinical pathway |
% unit melaksanakan clinical pathway |
|
0.00 |
0.00 |
100 |
0.00 |
0.00 |
100 |
80.00 |
100.00 |
125 |
0.00 |
0.00 |
100 |
0.00 |
0.00 |
100 |
80.00 |
100.00 |
125 |
0.00 |
0.00 |
100 |
0.00 |
0.00 |
100 |
80.00 |
100.00 |
125 |
0.00 |
0.00 |
100 |
0.00 |
0.00 |
100 |
80.00 |
100.00 |
125 |
Persentase |
13 |
Terwujudnya peningkatan kompetensi SDM |
% staf di area kritis yang tersertifikasi |
|
0.00 |
0.00 |
100 |
0.00 |
0.00 |
100 |
55.00 |
81.63 |
148 |
0.00 |
0.00 |
100 |
0.00 |
0.00 |
100 |
55.00 |
53.21 |
97 |
0.00 |
0.00 |
100 |
0.00 |
0.00 |
100 |
55.00 |
65.38 |
119 |
0.00 |
0.00 |
100 |
0.00 |
0.00 |
100 |
55.00 |
68.46 |
124 |
Persentase |
14 |
Terwujudnya peningkatan keandalan sarana dan prasarana |
OEE alat medik utama |
|
0.00 |
0.00 |
100 |
0.00 |
0.00 |
100 |
60.00 |
53.50 |
89 |
0.00 |
0.00 |
100 |
0.00 |
0.00 |
100 |
60.00 |
84.41 |
141 |