1 |
Terwujudnya kepuasan Stakeholder (Kepuasan Pelanggan) |
Tingkat kepuasan stakeholder per tahun |
|
0.00 |
0.00 |
100 |
0.00 |
0.00 |
100 |
77.00 |
88.58 |
115 |
0.00 |
0.00 |
100 |
0.00 |
0.00 |
100 |
77.00 |
81.42 |
106 |
0.00 |
0.00 |
100 |
0.00 |
0.00 |
100 |
77.00 |
84.03 |
109 |
0.00 |
0.00 |
100 |
0.00 |
0.00 |
100 |
77.00 |
82.48 |
107 |
Persentase |
2 |
Terwujudnya kepuasan Stakeholder (Kepuasan Pelanggan) |
Persentase keluhan pelanggan yang ditindak lanjuti |
|
100.00 |
100.00 |
100 |
100.00 |
100.00 |
100 |
100.00 |
100.00 |
100 |
100.00 |
100.00 |
100 |
100.00 |
100.00 |
100 |
100.00 |
100.00 |
100 |
100.00 |
100.00 |
100 |
100.00 |
100.00 |
100 |
100.00 |
100.00 |
100 |
100.00 |
100.00 |
100 |
100.00 |
100.00 |
100 |
100.00 |
100.00 |
100 |
Persentase |
3 |
Terwujudnya peningkatan kerjasama dengan instansi pemerintah/swasta |
Persentase akuisisi pelanggan |
|
0.00 |
0.00 |
100 |
0.00 |
0.00 |
100 |
25.00 |
44.44 |
178 |
0.00 |
0.00 |
100 |
0.00 |
0.00 |
100 |
25.00 |
46.67 |
187 |
0.00 |
0.00 |
100 |
0.00 |
0.00 |
100 |
25.00 |
29.41 |
118 |
0.00 |
0.00 |
100 |
0.00 |
0.00 |
100 |
25.00 |
48.74 |
195 |
Persentase |
4 |
Terwujudnya peningkatan penyelenggaraan PNPME |
Persentase retensi pelanggan |
|
0.00 |
0.00 |
100 |
0.00 |
0.00 |
100 |
60.00 |
71.43 |
119 |
0.00 |
0.00 |
100 |
0.00 |
0.00 |
100 |
60.00 |
66.15 |
110 |
0.00 |
0.00 |
100 |
0.00 |
0.00 |
100 |
60.00 |
55.38 |
92 |
0.00 |
0.00 |
100 |
0.00 |
0.00 |
100 |
60.00 |
80.00 |
133 |
Persentase |
5 |
Terwujudnya peningkatan penyelenggaraan PNPME |
Tingkat kepesertaan Penyelenggaraan PME |
|
0.00 |
0.00 |
100 |
0.00 |
0.00 |
100 |
0.00 |
0.00 |
100 |
0.00 |
0.00 |
100 |
0.00 |
0.00 |
100 |
100.00 |
110.00 |
110 |
0.00 |
0.00 |
100 |
0.00 |
0.00 |
100 |
0.00 |
0.00 |
100 |
0.00 |
0.00 |
100 |
0.00 |
0.00 |
100 |
100.00 |
185.00 |
185 |
Persentase |
6 |
Terwujudnya peningkatan pelayanan laboratorium klinik dan uji kesehatan |
Persentase capaian parameter pemeriksaan laboratorium klinik dan uji kesehatan |
|
105.00 |
10.00 |
10 |
105.00 |
17.99 |
17 |
105.00 |
29.09 |
28 |
105.00 |
36.28 |
35 |
105.00 |
43.47 |
41 |
105.00 |
50.99 |
49 |
100.00 |
63.44 |
60 |
100.00 |
74.01 |
70 |
100.00 |
84.17 |
80 |
100.00 |
97.14 |
93 |
100.00 |
110.00 |
105 |
100.00 |
119.00 |
119 |
Persentase |
7 |
Terwujudnya peningkatan pelayanan laboratorium kesehatan masyarakat |
Persentase capaian parameter pemeriksaan laboratorium kesehatan masyarakat |
|
105.00 |
8.20 |
8 |
105.00 |
15.49 |
15 |
105.00 |
21.73 |
21 |
105.00 |
28.74 |
27 |
105.00 |
36.27 |
35 |
105.00 |
47.72 |
45 |
100.00 |
56.41 |
54 |
100.00 |
69.24 |
66 |
100.00 |
81.61 |
82 |
100.00 |
94.42 |
90 |
100.00 |
111.11 |
111 |
100.00 |
131.00 |
131 |
Persentase |
8 |
Terwujudnya peningkatan standar mutu pelayanan |
Waktu tunggu pelayanan |
|
5.00 |
3.23 |
65 |
5.00 |
2.89 |
58 |
5.00 |
3.54 |
71 |
5.00 |
3.87 |
77 |
5.00 |
4.64 |
93 |
5.00 |
4.60 |
92 |
0.00 |
0.00 |
100 |
0.00 |
0.00 |
100 |
0.00 |
0.00 |
100 |
0.00 |
0.00 |
100 |
0.00 |
0.00 |
100 |
0.00 |
0.00 |
100 |
Menit |
9 |
Terwujudnya peningkatan standar mutu pelayanan |
Waktu pelayanan pemeriksaaan mikrobiologi |
|
5.00 |
3.94 |
79 |
5.00 |
4.29 |
86 |
5.00 |
4.13 |
83 |
5.00 |
4.02 |
80 |
5.00 |
4.82 |
96 |
5.00 |
4.26 |
85 |
0.00 |
0.00 |
100 |
0.00 |
0.00 |
100 |
0.00 |
0.00 |
100 |
0.00 |
0.00 |
100 |
0.00 |
0.00 |
100 |
0.00 |
0.00 |
100 |
Hari |
10 |
Terwujudnya peningkatan standar mutu pelayanan |
Waktu pelayanan pemeriksaan patologi klinik |
|
140.00 |
0.00 |
0 |
140.00 |
130.00 |
93 |
140.00 |
103.00 |
74 |
140.00 |
106.00 |
76 |
140.00 |
138.00 |
99 |
140.00 |
126.00 |
90 |
0.00 |
0.00 |
100 |
0.00 |
0.00 |
100 |
0.00 |
0.00 |
100 |
0.00 |
0.00 |
100 |
0.00 |
0.00 |
100 |
0.00 |
0.00 |
100 |
Menit |
11 |
Terwujudnya peningkatan standar mutu pelayanan |
Waktu pelayanan pemeriksaan imunologi |
|
132.00 |
90.00 |
68 |
132.00 |
96.00 |
73 |
132.00 |
132.00 |
100 |
132.00 |
132.00 |
100 |
132.00 |
132.00 |
100 |
132.00 |
150.00 |
114 |
0.00 |
0.00 |
100 |
0.00 |
0.00 |
100 |
0.00 |
0.00 |
100 |
0.00 |
0.00 |
100 |
0.00 |
0.00 |
100 |
0.00 |
0.00 |
100 |
Menit |
12 |
Terwujudnya peningkatan standar mutu pelayanan |
Waktu pelayanan pemeriksaan kimia kesehatan |
|
7.00 |
7.16 |
102 |
7.00 |
5.22 |
75 |
7.00 |
5.34 |
76 |
7.00 |
4.03 |
58 |
7.00 |
4.65 |
66 |
7.00 |
4.09 |
58 |
0.00 |
0.00 |
100 |
0.00 |
0.00 |
100 |
0.00 |
0.00 |
100 |
0.00 |
0.00 |
100 |
0.00 |
0.00 |
100 |
0.00 |
0.00 |
100 |
Hari |
13 |
Terwujudnya peningkatan standar mutu pelayanan |
Waktu pemeriksaan uji kesehatan |
|
3.00 |
2.35 |
78 |
3.00 |
2.70 |
90 |
3.00 |
2.13 |
71 |
3.00 |
1.41 |
47 |
3.00 |
1.46 |
49 |
3.00 |
1.90 |
63 |
0.00 |
0.00 |
100 |
0.00 |
0.00 |
100 |
0.00 |
0.00 |
100 |
0.00 |
0.00 |
100 |
0.00 |
0.00 |
100 |
0.00 |
0.00 |
100 |
Hari |
14 |
Terwujudnya peningkatan standar mutu pelayanan |
Waktu layanan pembuatan media reagensia |
|
3.00 |
0.88 |
29 |
3.00 |
0.96 |
32 |
3.00 |
0.89 |
30 |
3.00 |
0.98 |
33 |
3.00 |
0.40 |
13 |